Terms & Conditions

1. Introduction

Welcome to Ben for Brands. These Terms and Conditions govern your use of our website benforbrands.co.uk and our tools platform tools.benforbrands.co.uk, and the purchase of services and products from us.

• Trading names: Ben F-B trading as “Ben for Brands” and “Nettl of Chesterfield”
• Email: de****@*************co.uk
• Phone: +44 (0) 1246 914125

“Ben for Brands” is used as a digital trading style and website name for marketing and portfolio purposes. It is not a separate legal entity. The contracting party for your order will be identified in your quotation or order confirmation and will be Ben F-B as an individual sole trader or Ben F-B trading as Nettl of Chesterfield.

For Nettl-branded web, design, print, and hosting services, please visit our official Nettl studio page at www.nettl.com/uk/chesterfield. These services are provided under licence from Grafenia PLC and operate within the Nettl Partner framework.

Ben for Brands and Nettl of Chesterfield are operated by Ben F-B as separate trading styles. Services promoted through www.nettl.com/uk/chesterfield are governed by Nettl’s partner framework and terms.

By using our websites, purchasing products, or engaging our services, you agree to these Terms and Conditions. These Terms are available in PDF on request, and we can email a copy free of charge.

2. Definitions

• • “We”, “us”, “our” – Ben F-B trading as Ben for Brands and Nettl of Chesterfield
  • “You”, “your”, “Client” – the person, business, or organisation purchasing our services or products
  • “Services” – design, printing, digital marketing, or other professional services we provide
  • “Digital Products” – downloadable files, templates, mockups, or digital goods purchased from benforbrands.co.uk
  • “Tools Platform” – web-based tools available at tools.benforbrands.co.uk
  • “Brief” – the written project scope, requirements, specifications, and quotation agreed between us
  • “Contract” – the legally binding agreement formed when you accept our quotation, place an order, or we begin work
  • “Ben for Brands” – a digital trading style and website name used by Ben F-B for marketing and portfolio purposes. It is not a separate legal entity.

3. Application of these terms

1. These Terms apply to all services and products we supply unless varied in writing.
2. These terms override any conflicting terms in your documents unless otherwise agreed.
3. Only authorised representatives of Ben for Brands may vary these terms.
4. Related policies: Privacy Policy · Returns & Refunds Policy · Delivery & Download Policy

4. Consumer vs business clients

1. Consumers have statutory rights under UK law (Consumer Rights Act 2015, Consumer Contracts Regulations 2013). Nothing in these Terms seeks to exclude or limit those rights.
2. Business clients have different protections and certain exclusions or limits apply only to business clients.
3. Where these Terms differ between consumers and business clients, we will identify which applies. Consumer rights cannot be excluded.

PART A – Design Services

5. Scope

Design services include brand identity, print design, web/digital graphics, marketing materials, and concept development. Work is undertaken to a written Brief specifying scope, deliverables, and fees.

6. Client responsibilities

• Provide accurate, complete information and materials on time.
• Obtain required third-party permissions or licences for supplied content.
• Provide feedback and approvals promptly.

We’re not liable for delays or extra costs caused by missing content or late approvals.

7. Process & approvals

• Concept development > review > revisions > final approval.
• Revisions limited to those quoted; extra rounds billed hourly.
• Written approval required before production; we aren’t liable for approved errors.

8. Copyright & Intellectual Property

Copyright transfers only after full payment for the agreed usage. Unless otherwise agreed in writing, you are granted a non-exclusive, perpetual, worldwide licence to use the final deliverables for the purpose(s) described in the Brief. Any additional use (such as resale, relicensing, or substantial adaptation) requires written consent. We retain the right to display completed work in our portfolio unless you request otherwise. Drafts, concepts, and unused designs remain our property until paid in full. Third-party assets may require separate licences.

9. File Delivery

Final files are supplied in agreed formats (PDF, JPG, PNG, AI, PSD). We retain files for 90 days after completion.

PART B – Printing Services

10. Proofs & specifications

All print jobs require written proof approval. Colour variation from screen is expected; physical proofs available (extra fee).

11. Print quality & defects

Report defects within 7 days with photos. Our liability is limited to reprint or refund of the defective portion. ± 5% colour / ± 3 mm trim variation is within industry tolerance.

12. Delivery & shipping

Delivery times are estimated only. Risk passes on delivery. Please check goods immediately.

13. Returns

Custom print cannot be returned unless defective. Refused or uncollected goods may incur storage or disposal fees after 30 days.

PART C – Digital Marketing (PPC, SEO, Social Media)

14. Scope

Includes Google Ads, SEO, social media, content marketing, and analytics as defined in your Brief.

15. No guaranteed results

Results depend on factors beyond our control. We cannot guarantee rankings, traffic, conversions, or ROI.

16. Advertising spend vs fees

Management fees cover our work; ad spend is separate. We won’t exceed budgets without written approval.

17. Accounts & ownership

Accounts should be in your name with our admin access. You own your data; we remove access within 14 days after termination.

18. Termination

Rolling monthly terms (minimum period may apply). Either party may give 30-day written notice after any minimum term. Fees up to termination remain payable.

19. Reporting & communication

Reports provided per agreement. You must respond promptly to approval or information requests.

PART D – Digital Products (Downloads)

20. Purchases

Instant downloads are available after payment. By downloading, you waive your 14-day cooling-off right. See Returns & Refunds Policy and Delivery & Download Policy.

21. Licence & Usage

Non-exclusive, non-transferable licence for the intended purpose. You may not resell, redistribute, or claim content as your own. Commercial use is permitted only where stated in the product description or licence note.

PART E – Tools Platform

22. Services

Provides publishing and branding tools with free and premium tiers. Features may vary by plan.

23. Accounts & Authentication

Login via benforbrands.co.uk. Keep credentials confidential. Notify us immediately of unauthorised use.

24. Subscriptions

Premium access auto-renews until cancelled. You may cancel within 14 days of activation if you are a consumer; we may deduct a proportionate charge for used service. See Returns & Refunds Policy for details.

25. Acceptable Use

• No illegal, abusive, or unauthorised activity.
• No hacking, scraping, credential sharing, or reverse-engineering.
• No malicious or infringing uploads.

26. User Content & Data

You own all created content. We process data only to deliver the service (see Privacy Policy). You may export or delete data at any time.

27. Service Availability

We aim for high availability but cannot guarantee uninterrupted access. Downtime may occur for maintenance or third-party issues. You should keep local backups of critical data.

28. AI-Powered Features

AI outputs (OpenAI, Anthropic) are provided “as is”. You are responsible for reviewing outputs before use. We do not store prompts or results once your session ends.

PART F – Hosting and Platform Services

29. Scope

We provide or facilitate website hosting, email, and platform access through trusted third-party providers including (but not limited to) Fasthosts, Amazon Web Services (AWS), Nettl, and Shopify. These may be supplied directly by those providers or via our reseller/partner accounts.

30. Service responsibility

• Hosting, uptime, and server maintenance are the responsibility of the underlying provider.
• We act as your account manager and first point of contact; ultimate control of infrastructure and security rests with the third-party provider.
• Where you hold your own hosting or platform accounts (e.g., Shopify, WordPress, or Nettl), you remain responsible for renewal, billing, and compliance with that provider’s terms.

31. Data and backups

We take reasonable steps to ensure hosting partners maintain backups; however, you should keep your own copies of website files, databases, and email content. We are not liable for data loss caused by third-party failure, hacking, or user error.

32. Email services

Email services supplied through Fasthosts or other providers are subject to their acceptable-use and spam-prevention policies. We cannot guarantee continuous uptime or delivery of emails routed through third-party servers.

33. Platform partners

As a Nettl and Shopify Partner, we may earn referral or management commissions. All Shopify hosting, billing, and subscription fees are paid directly to Shopify by the client. We do not handle or store payment card data for these accounts.

34. Limitation of liability

We are not liable for outages, downtime, data loss, or business interruption resulting from third-party hosting or platform failures. Our role is limited to coordination and reasonable support in liaising with the relevant provider.

34A. Nettl of Chesterfield (Partner-Supplied Services)

Some website, hosting, print, or platform services may be supplied by or through Nettl of Chesterfield, operated by Ben F-B under the Nettl Partner Programme. Where a project includes Nettl-branded products or hosting, those elements are supplied under the Nettl Terms and Conditions in addition to these Terms. Clients can view our official Nettl of Chesterfield profile and service information at www.nettl.com/uk/chesterfield.

• Applicability: Nettl’s terms apply to any Nettl platform, hosting, software, print, or related service provided via Nettl of Chesterfield. Design, consultation, and project management supplied directly by Ben F-B remain governed by these Terms.
• Service levels and availability: Availability, warranties, and performance for Nettl hosting and applications are governed by Nettl’s own terms. Ben for Brands has no control over Nettl’s infrastructure or third-party licences and is not liable for interruptions or withdrawals made by Nettl or its suppliers.
• Client obligations: You must comply with Nettl’s acceptable-use and licence conditions. Breaches may result in suspension or termination of access by Nettl or by us acting on Nettl’s instructions.
• Data sharing: By enquiring about or purchasing Nettl services, you consent to us sharing relevant contact and project data with Nettl for quotation, fulfilment, billing, and support, as described in our Privacy Policy.
• Billing: Projects may be invoiced by Ben F-B or directly by Nettl depending on arrangement. Fees due to Nettl are subject to Nettl’s billing terms. We do not process or store payment card details for Nettl accounts.
• Priority of terms: If any conflict arises between Nettl’s terms and these Terms for a Nettl-supplied service, Nettl’s terms take priority for that service.

34B. Contingency & Continuity

Your website solution and any associated hosting or software platform provided through Nettl of Chesterfield are operated under licence from Grafenia PLC and hosted via the secure Amazon EC2 cloud infrastructure for resilience and support.

In the unlikely event that Nettl of Chesterfield ceases trading or becomes unable to support your project, responsibility for your website or hosting account will transfer to another Nettl studio appointed by Grafenia PLC so that your website, data, and maintenance can continue without interruption. Any reasonable costs of transfer or data migration may be passed on unless otherwise agreed in writing.

This continuity arrangement forms part of the Nettl Partner framework and protects clients from loss of access or disruption if a local partner closes.

PART G – General Terms

35. Orders & Quotations

Quotations are valid for 14 days from issue, after which pricing may change. Orders are binding only once confirmed in writing. We may refuse orders at our discretion. If you cancel after acceptance, you remain liable for costs incurred (materials, labour, reasonable loss of profit) unless we agree otherwise in writing.

36. Pricing & Fees

All prices are in Pounds Sterling (GBP) and exclude VAT unless stated. We may adjust pricing if costs change beyond our control, you change scope/specifications, or delays arise from missing content or approvals. We will notify you before proceeding.

37. Payment Terms

• Digital products & subscriptions: Payment is taken immediately at checkout.
• Services (design, print, marketing): A deposit (typically 50%) may be required before work starts. Unless otherwise agreed, the balance is due within 21 days of invoice date.

Time for payment is of the essence. We accept payment by bank transfer, card, PayPal, or as agreed.

38. Late Payment

If payment is not received by the due date, we may suspend work, retain copyright/deliverables, pursue recovery costs, and charge interest at 4% per month above the Bank of England Base Rate, calculated daily until payment is received. (For consumers, statutory interest limits apply under the Late Payment of Commercial Debts Regulations 2013.)

39. Client Insolvency

If you enter or are likely to enter administration, liquidation, bankruptcy, or similar proceedings, we may suspend or cancel contracts and demand payment of all outstanding invoices immediately.

40. Our Liability to You

Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. For business clients, our total liability for any claim is limited to the fees paid for the specific service or product giving rise to the claim. We are not liable for loss of profit, revenue, business, or data; indirect or consequential losses; or failures of third parties. Consumer rights under UK law remain unaffected.

41. Your Liability to Us (Indemnity)

You agree to indemnify us against claims, costs, and expenses arising from content or instructions you provide, your breach of these terms, your violations of laws or third-party rights, or infringement claims relating to your supplied materials.

42. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (including natural disasters, war, government action, strikes, supplier, utility, telecom, or hosting outages). We will notify you where practicable and use reasonable efforts to minimise delays.

43. Confidentiality

We will keep confidential any non-public information you provide, except where disclosure is required by law, necessary to perform the services (e.g., to printers or platforms), or you consent.

44. Data Protection

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. See our Privacy Policy for details, including how we may share data with trusted third parties such as Nettl, Shopify, or hosting providers.

45. Third-Party Services and Links

Our services may integrate with or link to third-party services (e.g., Google, Stripe, WordPress, Shopify, Nettl). We are not responsible for their availability, content, or practices. Your use of such services is subject to their own terms and policies.

46. Assignment and Subcontracting

We may subcontract work or assign this contract. You may not assign or transfer your rights or obligations without our written consent.

47. Entire Agreement

These Terms, together with any Brief, quotation, or service agreement, form the entire agreement between us, superseding prior discussions or understandings.

48. Variations

We may update these Terms periodically. The latest version (with date shown at the top) applies. Where a material change affects an active contract with a consumer, we will give at least 30 days’ notice by email. Unless you object within 14 days, the revised Terms will apply.

49. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

50. Waiver

Failure to enforce any right does not waive that right.

51. Notices

Primary method: Email de****@*************co.uk. Notices sent during UK business hours are deemed received immediately; otherwise the next business day.
Postal correspondence (legal only): A serviceable postal address is available upon request for formal correspondence.

52. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts. Consumers may also bring proceedings in their local courts.

53. Dispute Resolution

If you have a complaint, contact de****@*************co.uk. We will try to resolve disputes amicably. If unresolved, you may use an approved Alternative Dispute Resolution (ADR) provider or seek advice from Citizens Advice.

54. Contact Information

• Trading names: Ben F-B trading as Ben for Brands and Nettl of Chesterfield
• Email: de****@*************co.uk
• Phone: +44 (0) 1246 914125
• Website: benforbrands.co.uk
• Nettl of Chesterfield: nettl.com/uk/chesterfield

Effective date: 24 October 2025
Last updated: 24 October 2025